đźšš Shipping Policy
​We provide nationwide delivery across Bangladesh.
​Inside Dhaka: Delivery within 2–3 business days.
​Outside Dhaka: Delivery within 3–5 business days.
​Delivery Charges: Calculated at checkout based on your specific location.
​🔄 Return & Exchange Policy
​To maintain the highest quality standards, we follow a “Check at Doorstep” protocol.
​Mandatory Doorstep Inspection: We highly encourage you to check the fabric, color, and quality of the saree in front of the delivery person before they leave.
​No Returns After Acceptance: Please note that no returns or exchanges will be accepted once the delivery person has left your premises. By accepting the parcel, you confirm your satisfaction with the product.
​Immediate Defects: If you notice a manufacturing defect or receive the wrong item, please hand it back to the delivery person immediately.
​Change of Mind: If you decide not to keep the product for reasons other than a defect, the delivery charge must still be paid to the delivery person.
​📞 Need Assistance?
​Our team is available to help you with orders, fabric inquiries, or tracking.
​Helpline & WhatsApp: 01313558175
Email : prijosree@gmail.com
​Business Call Hours: 10:00 AM – 12:00 AM (Midnight)
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To get in touch with us, please use the following details
Phone Number: +9190437 77815
Email:Â hafsaadofficial@gmail.com
Address: 18 Pidariyar koil lane, Broadway, Chennai-600001, Tamil Nadu, India
We have a 3-day exchange policy in case of damages only, which means you have 10 days after receiving your item to request a return.Â
Perception of quality is subjective, no exchange/returns will be entertained for this reason
No exchange can be made for personal liking preferences of the product
Product unpacking video is a must for initiating any kind of complaintsÂ
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us via WhatsApp at +91 9043777815 or Instagram @hafsaaddotcom, or email at hafsaadofficial@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.Â
You can always contact us for any return questions at hafsaadofficial@gmail.com.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Always film a video while unpacking to authenticate that it is our product
Exceptions / non-returnable items
Certain types of items cannot be returned like custom products that include Ready to wear sarees, custom-made blouses, and luxury wear sarees (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.Â
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds Refunds are applicable only on stock-out products, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
